Conflict Mangement Training

People come across conflict whether it is verbal or physical in the workplace and in their private lives. RTS now deliver a one day course on conflict management which covers the following:

1. Introduction to communication and conflict management

2. Self awareness

3. Avoiding conflict

4. Maintaining space

5. Recognising & defusing of conflict

6. Defusing of high risk conflict incidents

7. Resolving conflict

8. Learning from conflict

All delegates will receive a certificate of attendance.

If you would like to add breakaway / self defence training to this we can offer that as an extra day onto the course. This package will instruct staff in the legal knowledge with regards to the use of force and the necessary physical skills to defend themselves if communication skills are ineffective.

Back to Courses Page